Marrakesh Voyage Policy / Contract

Our pricing policy is designed to protect both you and Marrakesh Voyage in the event something unforeseen prevents you from traveling with us.

a) Payment

Reservation more than 6 months before departure:
Deposit : 30% of the total amount is required for reservation
The balance payment is required 30 days prior to your arrival day to Morocco

Reservation less than 6 months before departure:
Deposit : 50% of the total amount is required for reservation
The balance payment is required 30 days prior to your arrival day to Morocco

Reservation less than 30 days before departure:
Payment in full upon reservation

b) Cancellation policy

We must receive a document in writing to inform us about your cancellation.

– Cancellation more than 60 days prior to your arrival date to Morocco : 30% of the trip cost is non-refundable.
– Cancellation more than 30 days prior to your arrival date to Morocco : 50% of the trip cost is non-refundable.
– Cancellation less than 30 days prior to your arrival date to Morocco : 75% of the trip cost is non-refundable.
– Cancellation less than 15 days prior to your arrival date to Morocco : 100% of the trip cost is non-refundable.

Our pricing policy is designed to protect both you and Marrakesh Voyage in the event something unforeseen prevents you from traveling with us.

Responsibility Statement

Marrakesh Voyage accept responsibility for ensuring the holiday that you booked with us (for the land only), is supplied as described in this brochure or within your customized itinerary and the services offered reach a reasonable standard….. (Accommodation, airport transfers, Private car and driver/guide for entire trip and certified guides for cities according to your itinerary)

Complaints

In the event of any dissatisfaction with the accommodation or any other service provided by the Company, the matter MUST be reported immediately to the organization concerned (i.e. Hotel Manager, Agents etc.) so that immediate action can be taken to remedy the problem. Thereafter the matter must be referred, in writing, to the Company within 10 days subsequent to the client’s return. (Your expert driver/guide can act as your agent assistant for any problem while you are traveling around the country! any problem can be reported to him immediately.)

Itinerary Changes While In Morocco

Should you decide, while in Morocco, to deviate from your planned itinerary any additional expense resulting from such an action must be paid direct to those providing the service. No Refund Will Be Considered For Unused, Pre-booked Accommodation.

Cancellation or Delay of Aircraft or Other Transportation

We do not accept liability for any additional cost, which you may incur as a result of delays or cancellation of international or domestic flights, or any other transportation for any reason beyond our control. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are to be met by the client. If delay is caused by technical problems, the airline will normally provide airport meals and accommodation where necessary. However, if caused by bad weather, strikes, traffic control etc., the airline will seldom offer any compensation as the delay is outside their control.

Travel Insurance

Although we will do everything possible to ensure your safety and enjoyment during your stay, Marrakech Voyage is not liable for any personal injury or loss incurred while visiting Morocco. We recommend highly that you purchase travel insurance.

*Customers are required to provide for themselves all necessary insurance against personal injury, loss, damage, theft, cancellation, delay etc.

* Please note that by sending Marrakesh Voyage LLC your payment, and the signing of this contract, you agree about our terms and conditions.

Sample travel insurance plan offered through QuoteWright:

Schedule of Coverage
Maximum Benefit Amount (Per Person) Up to:
Trip Cancellation –  Up to Your Trip Cost*
Trip Interruption – Up to Your Trip Cost*
Emergency Medical/Dental Coverage – $10,000
Emergency Medical Transportation – $25,000
Baggage Coverage – $1,500
Baggage Delay – $500
Travel Delay – $500
Travel Accident – $25,000